近年來,電子政務(wù)在全球范圍內(nèi)的重要性大大加強。它可以被描述為政府和其他部門(如公民、公司、員工、部委和其他政府組織)之間的數(shù)字交互系統(tǒng)。電子政務(wù)實施中最重要的要素之一是用戶與電子政務(wù)系統(tǒng)的互動,特別是這些用戶的采用和利用,這也是電子政務(wù)系統(tǒng)的主要目標。然而,包括巴基斯坦在內(nèi)的發(fā)展中國家面臨著許多與適應(yīng)、執(zhí)行和利用有關(guān)的問題。除此之外,還缺乏從不同角度對用戶采用和利用的研究和分析,以及專門為此類分析開發(fā)的綜合框架。因此,本研究旨在探討、分析和了解影響老年人電子政務(wù)采用的關(guān)鍵因素。在老年人中采用和利用巴基斯坦的電子政務(wù)服務(wù),以及服務(wù)的整體方法�？梢杂脕硖岣弋斍暗慕邮芎屠盟�。它還將有助于提供以用戶為中心的新電子政務(wù)服務(wù)的設(shè)計和實施。本研究的目的還在于填補目前巴基斯坦老年人在電子政務(wù)文獻方面的知識空白,以便為開展此類基于問卷調(diào)查建立一個全面的框架。為了實現(xiàn)本研究的目標,本研究建立了一個全面的概念框架,包括老年人對電子政務(wù)采納的接受和使用,以及通過對幾種常見技術(shù)模型和理論的批判性評價得出的利用模型,以及對電子政務(wù)采納文獻的回顧。在STAM的基礎(chǔ)上,結(jié)合己有的文獻和理論,建立了綜合研究模型(O... 

【文章來源】：中國科學技術(shù)大學安徽省 211工程院校 985工程院校

【文章頁數(shù)】：265 頁

【學位級別】：博士

【文章目錄】：
摘要
Abstract
List of Abbreviations
Chapter 1 Introduction
    1.1 Introduction
    1.2 Background of the Study
    1.3 Research Gap
    1.4 Purpose of the Study
    1.5 Significance of the Study
        1.5.1 Contribution to Knowledge and Practical Implications
        1.5.2 Managerial Implications
    1.6 Research Questions
    1.7 Research Objectives
    1.8 Reasons of Choosing this Topic
        1.8.1 The Aging of the Population
        1.8.2 Population Aging as a Complex Systems Issue
        1.8.3 Technological Advancement and Deprived Population
        1.8.4 Technological Rejection among Aged Population
        1.8.5 Generation Gap between Technology Native and Technology Migrants
        1.8.6 Lack of Aged Policy Implementation
    Summary
Chapter 2 Literature review
    2.1 Literature Review
    2.2 Older Adults
    2.3 Historical Background of E-Government
    2.4 Comprehensive Definitions of E-Government
    2.5 Drivers and Domains of E-government
        2.5.1 Government to Government （G2G）
        2.5.2 Government to Business（G2B）
        2.5.3 Government to Citizens （G2C）
        2.5.4 Government to Employees （G2E）
    2.6 E-Government Levels
    2.7 The Implementing Objective and Benefits of E-Government
    2.8 The Obstacles and Challenges of Organizational and Governmental Level
        2.8.1 Deficiency of Regulations, Strategic Planning and Policies
        2.8.2 Absence of Qualified Staffs
        2.8.3 Absence of Coordination and Partnership
        2.8.4 Absence of Programs Advertising
        2.8.5 Poor and Deficient Quality of E-Services
        2.8.6 Absence of Shared and Desirable Services
    2.9 E-Government in Developed and Developing World
    2.10 E-Government in Pakistan
        2.10.1 Current status of E-Government Directorate（EGD）in Pakistan
        2.10.2 E-Government Nation and IT Policies in Pakistan
        2.10.3 Electronic Government Directorate
        2.10.4 Legislation
    2.11 E-Government Utilization and Acceptance
    2.12 Technology Acceptance Models and Theories
        2.12.1 Theory of Reasoned Action （TRA）:
        2.12.2 Technology Acceptance Model （TAM）:
        2.12.3 Diffusion of Innovation Theory （DOI）
        2.12.4 Perceived Characteristics Innovation （PCI）
        2.12.5 Unified Theory of Acceptance and Use of Technology （UTAUT）
    2.13 Conclusion
Chapter 3:The Research Framework
    3.1 Introduction
    3.2 Senior Technology Adoption Model （STAM）
    3.3 Older Adults E-Government Adoption Model（OAEAM）
    3.4 Study construct definitions and explanation
        3.4.1 Ease of Use （EU）
        3.4.2 Usefulness （US）
        3.4.3 Perceived Trust （PT）
        3.4.4 Facilitating Conditions （FC）
        3.4.5 Prior Experience （PE）
        3.4.6 Subjective norms （SN）
        3.4.7 Attitudes （ATT）
        3.4.8 Intention to Use （IU）
        3.4.9 Educational level （EDU）
Chapter 4 Research Methodology
    4.1 Introduction
        4.1.1 Research Philosophy
        4.1.2 Positivism
    4.2 The Research Method （Deductive Method）
    4.3 The Research Methods:Quantitative Approaches
    4.4 The Research Techniques and Strategies
        4.4.1 Research Technique
        4.4.2 Survey- As a Research Technique
        4.4.3 Data Collection
        4.4.4 Research Instruments
    4.5 Translation of the Questionnaire to the Local Language （If Needed）
    4.6 Sources and Management of Literature Review
    4.7 Validation of the Instrument
        4.7.1 Content Validity or Face Validity
        4.7.2 Survey Pretest Validation Panel
    4.8 Pilot Testing
        4.8.1 Instrument Test （Pilot Study）
        4.8.2 Reliability
    4.9 Sampling
        4.9.1 Population
        4.9.2 Research Area
        4.9.3 Sampling Techniques
        4.9.4 Sample Size
    4.10 Statistical Analysis
    4.11 Missing and Incorrect Data
    4.12 Ethical Considerations
    4.13 Research Cover Letter
Chapter 5: Data Analysis Interpretation
    5.1 Introduction
    5.2 Demographic Characteristics of the Respondents
    5.3 Data Analysis and Interpretation of Results
    5.4 The Internal Consistency of the Scale Items
    5.5 Measurement of Constructs and the Descriptive Statistics
    5.6 Results of the Exploratory Factory Analysis （EFA）
    5.7 Structural Model
    5.8 Results and Discussion
Chapter 6 Conclusion,Recommendations,Limitation
    6.1 Introduction
    6.2 Conclusion of the Thesis and Closing Remarks
    6.3 Barriers of Successful Adoption and Implementation of E-Government Services amongOlder Adults in Pakistan
    6.4 Recommendations for E-Government Services Provider Public Organizations
    6.5 Practical Implications
    6.6 Research Limitations
    6.7 Policy Makers
    6.8 Opportunities for future work
References
Appendices
    Appendix 1
    Appendix 2
Acknowledgement
Publications



本文編號：2920171