【摘要】：信息化和國(guó)際化已經(jīng)成為現(xiàn)代社會(huì)的發(fā)展趨勢(shì)。網(wǎng)絡(luò)的便捷性促使越來(lái)越多的消費(fèi)者進(jìn)行跨國(guó)網(wǎng)上消費(fèi),隨之而來(lái)的消費(fèi)糾紛也層出不窮。由于跨國(guó)網(wǎng)上消費(fèi)交易額小、數(shù)量大,傳統(tǒng)的糾紛解決方式已經(jīng)不能滿足要求。在線糾紛解決機(jī)制(ODR)這一新的糾紛解決方式將替代性糾紛解決機(jī)制與網(wǎng)絡(luò)技術(shù)的發(fā)展結(jié)合起來(lái),為跨國(guó)網(wǎng)上消費(fèi)提供了一種便捷、經(jīng)濟(jì)、高效且公平的糾紛解決方法。在ODR發(fā)展的十幾年間,國(guó)際社會(huì)和各國(guó)都日益重視這一機(jī)制,在政策和實(shí)踐上做出了推動(dòng),但由于各國(guó)立法及實(shí)踐的不同,以及在線爭(zhēng)端解決機(jī)制本身的一些缺陷,導(dǎo)致ODR發(fā)展十幾年來(lái),在國(guó)際范圍內(nèi)并沒有完全發(fā)揮出設(shè)想中的作用。本文以跨國(guó)網(wǎng)上消費(fèi)糾紛中的在線糾紛解決機(jī)制為研究對(duì)象,分析當(dāng)前國(guó)際社會(huì)的政策及實(shí)踐發(fā)展現(xiàn)狀,對(duì)ODR現(xiàn)存的法律問題進(jìn)行討論,嘗試對(duì)這一機(jī)制加以完善,最后對(duì)我國(guó)在線爭(zhēng)端解決機(jī)制的發(fā)展給出了建議,以期能真正發(fā)揮出在線糾紛解決機(jī)制解決跨國(guó)網(wǎng)上消費(fèi)糾紛、增強(qiáng)消費(fèi)者跨國(guó)網(wǎng)上消費(fèi)信心、促進(jìn)跨國(guó)間電子商務(wù)發(fā)展的作用。
[Abstract]:Informatization and internationalization have become the development trend of modern society. The convenience of the network urges more and more consumers to cross-border online consumption, resulting in an endless stream of consumer disputes. Because of the small volume and large quantity of cross-border online consumption transactions, the traditional dispute resolution method can not meet the requirements. (ODR), an online dispute resolution mechanism, combines the alternative dispute resolution mechanism with the development of network technology, and provides a convenient, economical, efficient and fair method for cross-border online consumption. In the past ten years since the development of the ODR, the international community and countries have increasingly attached importance to this mechanism and promoted it in policy and practice. However, due to the differences in national legislation and practice, as well as some shortcomings of the online dispute settlement mechanism itself, Leading to the development of ODR more than ten years, in the international scope did not play a fully envisaged role. Taking the online dispute resolution mechanism of transnational online consumption dispute as the research object, this paper analyzes the current policy and practice development status of the international community, discusses the existing legal problems of ODR, and tries to perfect this mechanism. Finally, the paper gives some suggestions on the development of online dispute settlement mechanism in China, in order to give full play to the online dispute resolution mechanism to resolve transnational online consumption disputes, and to enhance consumers' confidence in transnational online consumption. The role of promoting the development of transnational e-commerce.
【學(xué)位授予單位】：北京交通大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2012
【分類號(hào)】：D996.1

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